Lync Certified Partner

To be Lync certified partner, you can obtain a new business opportunity, with the Gold Communications competency to expand their voice solutions portfolios-and deliver world-class customer service. When you have been certified through the Microsoft Premier Support for Lync Partner program to deliver Lync voice support, you can become Lync partner. And you can offer the Lync voice support sustained by Microsoft Premier Support escalation engineers. You can work with telephony, hardware, and network vendors. Lync can deliver the customers the confidence to choose Lync and the opportunity to work with certified experts who can understand and resolve their support challenges.

Being Lync certified partner, you can use different forms of communication such as chat, telephone, document sharing, mail and video conferencing into one singular communication solution. Lync is highly skilled, have a Microsoft Gold Communications Competency. Furthermore, they will be dedicated to delivering the support and resolving issues that Lync customers may encounter via their highly-skilled Support Engineers and Depth Support Engineers who can quickly call on Microsoft Escalation Engineers. The goal of it is to enable the partners to confidently grow an end to end Lync solution support business. You should know that Lync is a business-critical customised applications for enterprises solution that requires support specifically tailored to a customer's unique environment.

What is more, the Lync certified partner can get 24/7 solution support that addresses all aspects of a voice communication system including network, hardware, software and system interoperability. There is a single point of contact to respond to and resolve their end to end support requests quickly and efficiently. Lync has developed a training and certification program to enable the Lync Certified Support Partners to deliver end to end Lync solution support. You can direct access to Third Tier support from Lync escalation engineers. Another benefit is that you can access to the proactive services which can help enhance knowledge of their customer's environment and help gain insights on their solution support needs.